Sincere's Closet is not responsible for packages sent to a incorrect address. If your package is not received due to incorrect address, you will no be eligible for a refund. Once package is received it will be shipped out to you. Please note it can take a few days to receive your packages.
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.
Shipping fees are non-refundable. If you refuse any shipments from fashionnova.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Sincere's Closet does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.